Refund & Cancellation Policy
Effective Date: [Insert Date]
Applies to: All paid sessions, packages, and consultation services delivered by Differentiation Academy
1. Trial Sessions
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Your first session is completely free — no payment required.
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No refund applies since no charge is made.
2. Cancellations & Rescheduling
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You may cancel or reschedule a booked session free of charge if you provide at least 24 hours' notice.
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Cancellations or rescheduling requests must be made via email, WhatsApp, or phone call.
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If less than 24 hours’ notice is given, the full session fee is non-refundable and cannot be rescheduled.
3. Missed Sessions / No-Shows
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If a student does not attend a scheduled session and no notice is given, this will be counted as a no-show.
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No-shows are non-refundable and non-transferable unless in the case of a documented emergency (see Section 6).
4. Refund Eligibility
Refunds will be issued under the following conditions:
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A session was cancelled by Differentiation Academy or a tutor, and a reschedule could not be arranged.
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A technical failure on our part prevented a session from taking place (for online sessions).
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A student paid for multiple sessions in advance and chooses to withdraw from future sessions, with at least 48 hours’ notice before the next booked session.
5. Refund Method and Timeline
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Approved refunds will be processed via the original payment method (e.g., Stripe, bank transfer).
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Please allow 5–7 business days for the funds to appear in your account.
6. Exceptional Circumstances
We understand that emergencies can happen. If a cancellation or absence is due to:
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Serious illness
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Family emergency
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Bereavement
Please notify us as soon as possible. We will review the case on an individual basis and may offer a refund, credit, or reschedule at our discretion.
7. Package Bookings
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Refunds for prepaid lesson packages are only available for unused sessions.
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Used sessions will be charged at the standard hourly rate (not the discounted package rate), and the balance refunded accordingly.
8. Non-Refundable Items
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Gifted or referral-based free sessions cannot be exchanged or refunded for cash.
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Digital resources or personalised plans, once delivered, are non-refundable.
9. How to Request a Refund
To request a refund or credit, please contact:
Rohan Soni
📧 Email: rohan@diffacademy.com
📞 Phone: +44 7585 519005
📍 Address: 96 Coppermill Road, Wraysbury, TW19 5NS
Include your name, student name (if applicable), date/time of the session, and the reason for the request.